For downloadable software products, a demo version is provided to insure customer satisfaction and device compatibility prior to purchase. There should be no cause for return, and we reserve the right to refuse refunds on such products. However, contact us at if you have special considerations and we will consider each case individually.

For material goods requiring shipment, BrainGlue store customers must obtain a Return Authorization Number (RA) before attempting to return any merchandise to Malone Consulting, LLC. Certain items may need to be returned directly to the manufacturer rather than a warehouse, so check with us first.

To obtain an RA number, send an email describing the reason for return to with "Request for RA Number" as the subject. A customer representative will issue you an RA number that must be clearly indicated on the outside of the return parcel and on any paperwork.

Malone Consulting, LLC will not accept any returns of products submitted more than 30 days after shipment of such products, excluding returns of Defective products. RA numbers are valid for 20 days from issue date.

Restocking Fees

Non-Defective merchandise returned to Malone Consulting, LLC for any reason other than an erroneously shipped product will be subject to a 15% restocking fee. Product(s) must be returned in original condition and within 30 days of the order ship date, or it cannot be accepted for return.

Waiver of Liability and Indemnity

By purchasing any item from this BrainGlue store by phone, mail, email, fax, online, or in person, the buyer warrants that he/she is in compliance with his/her local laws, state laws, and federal laws, and is legally able to purchase and posses these items. Malone Consulting, LLC may not be held responsible for any noncompliance with any of these laws whatsoever.

Malone Consulting, LLC reserves the right to change the return policy above without notice, at any time. Any policy changes will be posted this webpage.